Learning Cell Phone History Before Biking With The Village Creek Indian Ghosts Re-Living The Killing Of John B. Denton

Yesterday I was bum puzzled by Hawk Electronics and AT & T and my phone not working.

This morning after having myself a really fine time calling Hawk Electronics customer support to listen to music, interspersed with fascinating facts about cell phone history, with periodic interruptions to advise me that I could go to the Hawk Electronics website and click on 'contact us' to use the same contact options I'd already used to no avail.

When a live human finally got on the line I asked why any number I called went to Hawk Electronics. I was asked my name and number. Then I was told there was no problem with my account. I repeated the problem. The live human put me back on music, again, but was back in about 15 seconds, not 15 minutes, to tell me that OOOPS, there had been a service malfunction affecting my phone and that the live human would have it back working immediately.

I hung up after the live human profusely apologized for the inconvenience.

And then I was off to Arlington's Village Creek Natural Historical Area to get myself some stimulation via rolling my wheels.

Those are my bike handlebars, above, looking at one of the historical markers along the paved trail. This historical marker tells you, from the white man perspective, about Texans chasing Indians during the Battle of Village Creek on May 24, 1841.

General Tarrant of Tarrant County fame led 69 murderers, I mean, volunteers, on an early morning attack on the villages along Village Creek, destroying two large Caddo villages. Eventually, a short distance to the north of the location of the above historical marker, John B. Denton, of Denton County fame, was "ambushed and killed".

Ambushed and killed? I don't quite see how it is that one can be ambushed when one is busy attacking villages with the villagers rightfully trying to defend themselves against the attackers. Seems to me like it was the villages along Village Creek which were ambushed.

Hawk Electronic's Bankruptcy Debacle Has Messed Up My Phone Service With AT & T

I saw the above when I paid my cell phone bill last month.

For well over a decade Fort Worth's Hawk Electronics has been my billing and customer service provider for my AT & T wireless service.  The above message told me my account was in the process of being transferred to AT & T.

And that my wireless service should not be interrupted as a result of this transfer.

When I read "should not be interrupted" I thought to myself that this means the wireless service "could be interrupted."

So, today I called my mom to check in on her surgery recovery. Instead of mom answering the phone I got a recorded message from Hawk Electronics that said I could pay my bill by pressing one or wait for the beep and leave a message.

I called another number to have the same thing happen.

And then I left a very succinct message.

I got back to my computer and logged into the Hawk account to see no message about anything, confirmed the account was paid up and then Googled "Hawk Electronics problem" to learn that last month Hawk Electronics went into bankruptcy mode due to owing millions, having their loans called in and cut off from their accounts.

Yikes.

I then logged into my AT & T U-Verse account figuring they could fix it. Well, that turned into a circus. I think I went through 3, maybe 4, different AT & T customer service people. Each at first indicated this was no big problem to fix. And then some roadblock would occur. Like asking for my password to the Hawk account, which seems an odd request, but when the password was given I was told it did not match the AT & T record.

After fussing with AT & T for way too long I made my way back in to the outer world and found Miss Puerto Rico. I had Miss Puerto Rico call me. My phone did not ring. But Miss Puerto's phone told her that the number she was calling was currently not accepting calls.

What if I had been out and about and needed to make an emergency call? Or someone needed to call me? How can Hawk Electronics and AT & T do this to a longstanding customer?

The notice, above, says I will be receiving more information soon about the account transfer. I have not received any information, not a peep.

Should this bad business behavior be something the FCC frowns upon? Or law enforcement? It seems criminal to me....