My 2 long time readers may remember me mentioning my Web Host IX Webhosting's Ukrainian Support Center and the absurd responses I get from them when I have a little problem. Like my email not working. Or a couple months ago when tornadoes struck several states, including Kentucky, and my Web Host went down. I submitted a support ticket and was told there had been no downtime. So, I called the toll-free # to Kentucky and talked to a real person, an American, and told him the Ukrainians are claiming there was no downtime and are refusing downtime compensation. He then told the Ukrainians that there had been an outage and to give me downtime compensation.
So, on to today's nightmare. For several months I've been getting emails from the CEO of my web hosting company, Fathi Said, regarding moving their data center from Hopkinsville, Kentucky to Columbus, Ohio. I didn't much care as long as it didn't affect me.
And then a couple days ago in the latest email from Fathi I learned it would affect me. As in, well, I'll just go copy and paste their latest message on their help center webpage....
We are currently relocating all our servers and equipment from our present location in Hopkinsville, KY to our new state-of-the-art facility in Columbus, OH. The server relocation starts at 1am EST Saturday night. If your website or email service is unavailable after this time, please rest assured that our relocation team is working safely and securely to bring your service back up as fast as possible. We are expecting all services, including telephone support, to be back online by or before 8am EST on Sunday morning.
So, now do you see what I'm upset about? My websites all went down at midnight. It is now almost 5pm and they are still down. It was not til I read the above message did I realize they are actually physically moving the servers up to Ohio. I'm picturing a bunch of Kentuckians in pickup trucks heading north with my websites strapped down in back.
IX Webhosting is, supposedly, one of the biggest hosting companies in the world. Supposedly they have over 300,000 websites on their servers. I don't know how many are e-commerce websites that are making zilch today.
You can look at my AdSense stats from today in the above image and see I'm making zilch. Just one big $0.00.
So, I guess if they do ever come back online I'll be submitting a support ticket to the Ukrainians asking for downtime compensation. Again. And they'll tell me there was no downtime, there was no move to a new data center.
Now, usually when I get around to complaining or submitting a support ticket the problem is already fixed. I'll click on my website right now and see if that's the case this time. Nope. Still down. Earlier they at least had the courtesy to put up a page explaining why the websites were down. But, now it's just bringing up the basic "The page cannot be displayed" page.
UPDATE: About an hour later and my websites are back working again, apparently successfully making the trip from Kentucky to Ohio.