Well. I've had me a day. It started with dealing with an off shore WaMu bank customer service center that specialized in gibberish.It ended, well, it's not quite the end of the day yet, but by late late afternoon I'd solved my problem with Charter Communications lack of communicating as to why I can no longer watch Bravo or TCM.
Oh, Charter had explanations. But they were GIBBERISH.
So, this guy knocks on my door. He's from AT & T. Selling their new cable tv, phone and internet service. He quickly made quite a good case as to why I should dump Charter.
The number one thing that sold me is when the guy said AT & T does not use off shore customer support because they don't want to piss people off, they want to create good word of mouth. Like this blog.
Come October 14, AT & T will show up here and will install DVR's for 2 TV's. Converter boxes for 2 TVs. The Internet connection stuff and anything else needed. For way less than I've been paying that inept Charter Communications.
Once I'm up and running with my new AT & T system that is gonna be one fun call to Charter overseas to tell them I'm cancelling their crappy service.
uhm.. just to let you know i worked for ATT and they outsourced my job as a DSL customer service rep to india. You were lied to. FCC mandates that telephone support reps stay stateside but if you call for video or internet you will most likely be talking over the ocean.
ReplyDeleteAlthough these days I'm pretty sure all big communications companies have outsourced their support overseas. Believe me, i feel your pain.